The information here relates to all Websites of the company and all the services provided on desktop and mobile devices. They will be referred to as Websites or Services throughout this text. Personal information includes your name, email, phone number, residential details, bet history, payment information, support tickets, etc. This document is updated occasionally, and you’ll be informed about the major changes.

How Is Data Collected And What Exactly?

By registering on 1Win, you agree to data collection and processing. There are two main ways the company gets your information:

  • Manually. This is the data you share with us when using our website. Your email, name, phone number, and identity documents required during KYC fall under this category.
  • Automatically. IP-address, device, browser version, system activity, and other details are gathered automatically when you visit the 1Win website.

This information helps us provide you with the best experience. Occasionally, the company can use Google Analytics and other tracking technologies to collect your data. Your data found on other sources can also be accessed and used.

Legal Reasons To Collect Your Data

The company processes the information gathered only if it doesn’t violate any existing law. The key legal grounds for it are:

  • Execution of a contract. It happens when you sign up and agree to the Terms of Use or when the transaction is processed. 
  • Legal obligation. The website must comply with obligations imposed by certain laws and regulations like responsible gambling or anti-money laundering regulations.
  • Legal interests. If 1Win has a commercial reason to process your information, we’ll do it. 

Certain information may be processed with your consent only.

How Your Personal Data Is Used

Here are a few examples of how the company uses your personal information:

  • To operate the website and provide the services you requested;
  • To determine whether you’re of legal age, geographic location, identity, etc., use the 1Win website. 
  • To integrate new features into the websites and services.
  • To prevent users from a crime by ensuring network security, reducing security risk, etc.
  • To process, manage, and confirm financial transactions.
  • To assess your gambling activity for responsible gambling purposes.
  • To exercise the rights stated in the Terms of Use and User Agreement.

Moreover, the use of your personal data is obligatory to better manage the relationship with you: send emails on updates, etc. 

How Your Personal Information Is Shared

Sporadically, it’ll be necessary to disclose your information to other websites and companies. These can be other companies in the group, third-party companies involved in providing the services, affiliates, government bodies, and others.

International Transfer of Data

The information you share with us may be processed by other countries than yours. The laws may differ, but 1Win set guarantees that your data remains protected. If you live in the European Economic Area (EEA), your information will be processed outside these countries. There, certain mechanisms are applied to protect your privacy.


The website protects your data by implementing the following measures:

  • TLS integration is used to protect your personal and financial information.
  • Limited access to employees and agents who need that information.
  • The security monitoring team keeps an eye on all systems to quickly identify and eliminate threats.

In addition, the servers are located in secure data centers to prevent any third parties from accessing them.

Data Storage

The time of data storage depends on the type of data. Some information can be deleted at your request, but others need to be stored longer. You can edit your account information and chat history or completely remove your account from 1Win, but the website can keep it on the servers for up to 5 years to comply with regulations or even protect you from fraud.

Customer’s Rights

You must know what information is gathered and collected. You can access it and send requests to edit it. If you need additional information on your rights, request it at [email protected].

Google Analytics Use

This tool is applied to collect information about how you use the 1Win website. GA allows us to know what pages you access, how often, and what other websites you visit. If you don’t want Google Analytics to gather your information, just turn off cookies.

SSL Encryption 

All the communication between you and the Website is protected by SSL encryption.